How do I make a booking?

To secure a booking, you can add items to the cart on our website and submit a quote request. We’ll get back to you within 24-48 hours to confirm your preferred items are available on your event date. Upon confirmation you’re happy to proceed, we then issue an invoice via e-mail.

Alternatively, please contact us via e-mail at [email protected] or call 0478 771 636.

How much do you charge for delivery?

Any delivery within 10km of our base in Rouse Hill is free of charge. For locations outside of the 10km zone, a delivery fee is charged and calculated based on your location.

Is there a minimum hire?

Our minimum spend is $250 plus any delivery fees.

Is there a bond payable?

A $250 security bond applies for our range of jumping castles and ball pits. Your bond will be refunded 24-48 hours after your event.

When do you require final payment?

Unless a deposit amount is agreed with The Duke & Duchess, full payment is due 7 days from the date your invoice has been issued.

What payment options are available?

We accept payment via bank transfer. Unfortunately we don’t accept cash payments.

What if I need to change the date of my event or cancel my order?

We’re happy to work with you to reschedule your booking to a different date if the date you have selected is available. Refunds of any payments made in the event of cancellations are detailed in our terms and conditions.

Do I need to clean everything before returning?

Yes we ask that you wipe down any food and liquid residue from our products with the exception of our Valentina velvet backdrops, as the velvet may be damaged by certain cleaning methods.

How long does it take for you to set up?

Set up times vary depending on your order, however for a backdrop and balloon garland package we typically require access to the venue no less than two hours before your event start time.

What if my event is canceled due to COVID?

While we’re unable to offer a refund if your event is canceled or rescheduled due to COVID, we can offer a credit for the amount you have paid which can be used at a later date and is valid for 24 months from the date it’s issued.  

What happens if it’s raining on the day I’ve booked my jumping castle and/or ball pit?

Cancellations within 14 days of the event date forfeit 50% of the total booking amount. A credit of this amount can be issued for your next event within 12 months of the initial booking.